frequently asked questions

You can make a booking online via our website, visit our ‘Book Online’ page, or our app. Alternatively, call our 24/7 line on 0208 643 2255.

Of course! Please make sure to inform our operative when booking over the phone. If you are using our app, you will be given a chance to select this option when booking.

At Epsom & Ewell, we offer saloons, estates, MPVs and MPV+ for those with up to 8 passengers or lots of luggage. Find out more about the vehicles we offer on our homepage.

Yes, absolutely. Just make sure to tell us at the time of booking so we can send you a pet-friendly driver. For more details, please visit our pet-friendly cars page.

The driver will contact you directly about your exact pickup location. If you book via our app, you will be given the chance to enter specific instructions for your driver. Alternatively, if you select a pickup location from one of the saved locations, you will be given specific options for pick up. For example, if your pickup location is Gatwick Airport, you will be asked to choose a terminal and will be given the option to meet the driver inside or outside the terminal.

You can receive an instant quote by entering your journey into our online booking system or our app. Equally, by calling our line on 0208 643 2255, one of our operatives will be happy to help.

If you are booking over the phone, please read your code aloud to our operative. If you are booking via our app, select voucher before paying and enter your code.

We pick up from most major London airports, including Gatwick, Heathrow, Luton, Stansted and London City airports.

We do offer specially adapted taxis for easy wheelchair access, ensuring we provide a service that is available to everybody and all our drivers are trained in disability awareness.

At Epsom & Ewell, we care about offering an adaptable and personable service to each and every one of our customers. So, if you have any specific requirements before your journey, don’t hesitate to get in touch with a member of the team who will be more than happy to help.

You can download our app on iOS and Android phones. Search for ‘ClockTower Cars’ in the app store.